We understand that circumstances can change, and we want to make our membership cancellation and temporary hold process as clear and fair as possible. Please review the updated policy below regarding your martial arts membership.
1. Membership Auto-Renewal
All martial arts memberships are set for automatic monthly renewal. This means your membership will continue and your payment method will be charged on your scheduled billing date unless you formally cancel.
2. Required Notice Period
To cancel your membership and prevent future charges, we require 30 days’ advance written notice. This notice period allows us to process your cancellation efficiently and manage our class schedules.
3. How to Cancel Your Membership
To initiate a cancellation, you must provide written notice to Urban Defense Academy dba Shin Gan Dojo. We recommend doing so via email to martialarts@shingandojo.com or by submitting notification at our front desk.
4. Effects of Cancellation Notice
Here’s how your final charges will be calculated based on when you provide your 30-day written notice:
- If you give us more than 30 days’ notice before your last training day: We’ll simply charge you for your active membership period right up to your specified last day of training. Your membership will end on that exact date.
- If you provide less than 30 days’ notice before your desired last day: Your membership requires a full 30-day notice period. If your notice falls short of this, one additional full monthly payment will be deducted to satisfy the 30-day requirement. Your membership will then remain active for that final paid period, and you’ll have full access to classes and facilities until the end of that cycle.
5. Pausing Your Membership (Temporary Hold)
If you need to temporarily suspend your membership due to travel, injury, or other reasons, you may request a membership pause.
- A minimum of 14 days’ written notice is required to pause your membership.
- The maximum pause duration is three (3) months.
- Your membership will automatically reactivate at the end of the agreed-upon pause period.
- Upon reactivation, all terms, conditions, and policies of your Shin Gan Dojo membership will remain in effect.
- Please contact us directly to discuss specific terms and eligibility for pausing your membership.
6. Non-Refundable Fees
Please note that all membership fees are non-refundable. We do not issue refunds for any unused portions of a membership or for registration fees. This policy helps us maintain consistent operations and class availability for all members.
We value your understanding and cooperation with our cancellation policy. If you have any questions or require assistance with your membership, please don’t hesitate to speak with our staff or contact us directly.